Wuunder | Customer Support

Customer Support

Personal, direct and proactive support is central to everything at Wuunder. Whether you run a webshop, develop integrations or manage logistics: our team is proactive and solves problems before you need to act.

We are open on weekdays from 8:30 AM to 5:00 PM. If you have our 24/7 service, we are available in urgent situations via the emergency number (see your contract details).

Logistics support Wuunder

We help you to define an ideal mix of carriers and services for your customers.

Is it urgent? Call +31 (0) 20 261 57 48.

Wuunder technical support

For IT teams, integrators and developers, Wuunder offers comprehensive, always up-to-date technical documentation. Speak directly with our API specialists for advice, troubleshooting or questions. You also get full support from our Customer Implementation team - help with implementations, deep dives during integrations, and access to extensive self-service guides and FAQs.

Is it urgent? Call +31 (0) 20 261 57 48.

Paazl by Wuunder

Technical support

Paazl by Wuunder offers comprehensive, up-to-date technical documentation for IT teams, integrators and developers.

Since Wuunder acquired Paazl in 2023, the platform remains available as customers know it, with the same checkout features and management environment.

Speak directly with our technical specialists for advice, integration questions or troubleshooting. During onboarding, we support you with implementation and configuration of delivery options at checkout.

Through our self-service environment you'll find all guides, SDKs and FAQs clearly organized.

Direct to:

Is it urgent? Call +31 (0)20 773 63 03.

Always directly accessible

Via email or phone - real human contact

Proactive monitoring

Before problems escalate

Complete online documentation

Support resources, release notes and FAQs

Multilingual support

In Dutch, German and English

Always personal, always direct

Our teams ensure customers feel fully supported.