# Customer Support

Personal, direct and proactive support is central to everything at Wuunder. Whether you run a webshop, develop integrations or manage logistics: our team is proactive and solves problems before you need to act.

We are open on weekdays from 8:30 AM to 5:00 PM. If you have our 24/7 service, we are available in urgent situations via the emergency number (see your contract details).

## **Logistics support Wuunder**

We help you to define an ideal mix of carriers and services for your customers.

- [Follow your shipment](https://wuunder.com/en/track-your-shipment) For consumers  
- [Manuals](https://wearewuunder.com/handleidingen/) All our users need to know  
- [FAQ](https://wuunder.com/en/faq) For quick questions

Is it urgent? Call +31 (0) 20 261 57 48.

### **Wuunder technical support**

For IT teams, integrators and developers, Wuunder offers comprehensive, always up-to-date technical documentation. Speak directly with our API specialists for advice, troubleshooting or questions. You also get full support from our Customer Implementation team - help with implementations, deep dives during integrations, and access to extensive self-service guides and FAQs.

- [API documentation](https://api.wearewuunder.com/api/docs/)  
- [Manuals](https://wearewuunder.com/handleidingen/) All our users need to know  
- [FAQ](https://wuunder.com/en/faq) For quick questions

Is it urgent? Call +31 (0) 20 261 57 48.

### **Paazl by Wuunder**

**Technical support**

Paazl by Wuunder offers comprehensive, up-to-date technical documentation for IT teams, integrators and developers.

Since Wuunder acquired Paazl in 2023, the platform remains available as customers know it, with the same checkout features and management environment.

Speak directly with our technical specialists for advice, integration questions or troubleshooting. During onboarding, we support you with implementation and configuration of delivery options at checkout.

Through our self-service environment you'll find all guides, SDKs and FAQs clearly organized.

Direct to:

- [Paazl API documentation](https://support.paazl.com/hc/en-us/articles/360034809413-Integrating-the-Paazl-checkout-widget-step-by-step)  
- [Paazl support portal](https://support.paazl.com/hc/en-us) For all your support and service questions  
- [Paazl status page](https://status.paazl.com/) Check if services are running as usual

Is it urgent? Call +31 (0)20 773 63 03.

### Always directly accessible

Via email or phone - real human contact

### Proactive monitoring

Before problems escalate

### Complete online documentation

Support resources, release notes and FAQs

### Multilingual support

In Dutch, German and English

### **Always personal, always direct**

### **Our teams ensure customers feel fully supported.**